i do agree seems customer support is out the window i have trouble with the guys in the local gander they could be day dreaming with me the only guy in the store and i would need to hunt them down. Thats is why they got very little of my 08 hunting money.
Though you got to realize they where way over worked and busy. Though he should have helped you he should have atleast told you he need to help some other people during the time you are shooting.
Though i am also one of those guys if the guy acts bad i will let them know normaly you get a 10% i went to gold corel a few months ago bad waiter bad food got a 1/2 off for four people coupon.