ORIGINAL: VAhuntr
ORIGINAL: wack
Anyone who has bought a pair of Rocky waterproof boots that were not waterproof, please turn in complaints to the Consumer protection agency
http://datcp.state.wi.us/core/consumerprotection/consumerprotection.jsp
and the Better Business Bureau
http://welcome.bbb.org/
My goal is to stop Rocky Boots from falsely advertising and labeling there boots as waterproof. If your Rocky boots do not say Gortex on them, the silicone waterproofing Rocky Boots use is temporary and should be advertised and labeled as such.
I called Rocky yesterday about the soles on my boots falling apart. My experience with their customer service was positive, as long as I receive what I was promised! I called about 2 pm EST and was only on hold a couple minutes before someone in the "return" department answered. To my suprise, it wasa womanwho spoke English....we're starting off on the right foot here.
I explained to her my problem with the soles but I could not givean exact date of when I bought the boots, that I did not have the receipt, and I could noteven remember the name of the boots. I did give her a 4 digit number off the tongue of my boots. She then told me those boots have been out of production for 7 years.....time does go by quicker than I thought.
To make a long story short, they are sending me some new soles to have put on the boots. In my case I really could not ask for much better support.
Just wanted to give a little update on my problem with the soles on my Rocky boots. I receivedthe newsoles from Rockyvia FedEx either this morning or yesterday afternoon. Pretty quick service considering I called them on 12-17-08 IMO.