Are there any tricks to getting TCs customer service to answer the phone? I have been trying for 4 days. I did get hold of the custom shop. The lady said they have trouble getting through to them also. All I want is a new lock screw and if possible pick up a spare lock!! Patty finally got an e-mail to send from where she works. I couldn't get one to go through!! Almost got POed enough to sell my TcS!! But not quite yet!! Gettin close though!! Modern technologyis getting to me!!