ORIGINAL: pwrsrtk350
ORIGINAL: bawanajim
Does a truly great product rally need customer service?
Not necessarily.
Last weekend when I released an arrow at a buck, my cam hit the rail on my tree stand. It was completely my fault. I told that to the bow manufacturer and as I expected, it was not covered under warranty.
They are replacing my cam and giving the whole bow once over to make sure nothing else was cracked.
All for just the cost of shipping.
Now THATS customer service.
There are a couple way to look at it though.
The company budgets a certain amount of $$$ for customer service. Seems like customer service is what Compound Archers and other Archery Product customers demand. So that is what they get. However these dollars budgeted for customer service is built into the product price and shared by all customers. I'd pretty much be willing to bet that if the company did not budget these inflated $$$ to customer service they would loose customers. They want your business so they supplysuperior customer service. But don't think you didn't pay for it.
Now, to me, if I had the same bow as you, I may (but proably not, I have better things to be upset about
) be a little upset that I helped pay for your new cam.
Forgot to mention the free advertising that they got (and probably expect).