ORIGINAL: bawanajim
Does a truly great product rally need customer service?
Not necessarily.
Last weekend when I released an arrow at a buck, my cam hit the rail on my tree stand. It was completely my fault. I told that to the bow manufacturer and as I expected, it was not covered under warranty.
They are replacing my cam and giving the whole bow once over to make sure nothing else was cracked.
All for just the cost of shipping.
Now THATS customer service.