ORIGINAL: bigbulls
I agree with SwampCollie.
Tell your shop to call Todd in warranty. He is quick to get anything and everything I have ever needed concerning warranty parts. Usually something like this is shipped 3 day air no questions asked.
Honestly, I don't know why your shop didn't swap you bows if you only had it a couple of days and had a problem like this with it. I have done that before for customers and fixed the bow when the parts came in.
True that.
And if not the whole bow... certainly the roller guard/arm.
I'll take a limb off a new bow, trigger groups out of crossbows... bolts, cams... idlers... you name it... if you just bought a bow from me and it has gone goofy on you, then anything and everything in that shop is fair game to be pillaged. I'll yank just about anything and put it on a customer's should the situation dictate it's necessary, honestly, I don't know too many long running shops with healthy reputations that wouldn't do the same thing.
That bow can sit in a box or in the corner for a week or two until I get around to it. A new part is a new part is a new part. It'll show up. But in the meantime.... the customer is out hunting and not stewing on an internet forum about feeling chaffed.... thats the important part. Communication hang ups can and do happen. The shop might be waiting to hear from you or from bowtech. My experience.... burn up the phone.... I'll aggrivate the crap out of bowtech if I have to (which I never have had to). And there are certainly times I've needed that same treatment from a customer... like I said... retail is hectic.. there are fifteen balls in the air at once... and folks are only human. Give'em a call... check up.. see whats up... find out what the deal is....