BobCo19-65 & BeaverJack here is a little business lesson. He both feel that one or two negitive responses towards a business will destroy it,
YA RIGHT !!!!
With my dad' s fishing charters we found that 20% or the clients did not return from year to year for various reasons (too expensive, no time, doing other expensive vacations). Working at fishing shows (exibitor), our 10,000 pamphets which included a complete record or the last 3-4 years of fishing, would give us maybe a 2-3 % increase in new clients. But these shows also reinforced our commentment to our regular customers. What was most important to our business was the
Happy Customer. His good times on the boat, his pictures (we had good area for taking pictures at the dock) would bring in new customers each year. We figured out that the word of mouth would bring in 15-25% new customers from year to year (depending on the economy).
BeaverJack you said:
One thing y' all are ignorin' are thet outfitters are an independent lot. Thet' s why they' re in the business they are. They don' t suck up to nobody, an' they ain' t about to worry about innernet sites an' whinny hunters. You take or leave them on their terms, not some city boy' s business standards. Some are old an' crotchety an' some are younger an' crotchety. Don' t think they' re made like yer average Walmart host, least I ain' t seed one like thet. You start makin' outfitters out to be business men, an' you' ll lose a lot of what makes a huntin' trip good. Competence ain' t allays gonna mean thet somebody is apt to be a service slave, or even a nice person for thet matter. That' s gonna piss some people off, jus' as sure as some small minority don' t like beaverjack. Give me a competent grouch anyday over a suck up dude with a $200 cowboy hat.
Well I will say this, I have seen many good fisher people loose their charter business because they did not have the business sense or the manners to handle people. They could catch fish, but noone had fun on their boats. They charged BIG MONEY but forget to make it enjoyable for their clients.
BobCo19-65 you said:
I just have a really hard time with that statement. Reading a post from someone lost in cyberspace don' t cut it for me and has no credibility as far as I am concerned. Especially without letting the outfitter have his say.
Well BobCo19-65, do you know what advertizing is. Advertizing is a business giving out one sided information to promote their own business. The companies, if they choose to include testiments from clients, choose clients that will benifit them with what they say. You say that you must trust the guide in devulging their complete client record for referances,
Are you really that naive. No guide will give out their client records for fear of loosing their clients to others that would undercut them. A guide will only usually give out the names to the most trusted clients, ones that he has no fears or loosing to people that would try to steal them with lower fares. I find that you get a variance or reports ranging from good to bad reports using these unsolisited comments from clients. I believe that if you get a better reading from these than you do from clients lists and advertizing.
I look at both your comments on this thread just like I would some from the unsolisited sites.
I dismiss them out of the garbage, and comments with no bais. Anything that I find like your comments, They have no bais, I just dismiss, just like most all other people will do.