Previously, there was a thread started on the " Rocket Ultimate Steel" broadhead

http://forum.hunting.net/asppg/tm.as...mode=1&smode=1

However, I wanted to start a new thread that would pertain specifically to the " Rocket Aerohead Co." and why, as far as I am concerned, " Rocket Aerohead" can take a long walk on a short pier.[:@]

As " Macdaddy" stated (in other thread) about the problem he discovered with the broadhead stem being too short to properly engage the threads of his inserts; so did I.

If I did not use the blade-locking washer/spacer, I could get the threaded stem of the ferrule to engage securely. However, the face of my insert would begin to stress the back of the blades as I tightened the broadhead. If I used the locking washer, the threaded stem would only engage about two threads of my insert.

Three days ago I emailed the dealer I bought the heads from and asked if he knew of the problem; had " Rocket" sent notices to the dealers advising of the problem. I am still awaiting a reply. [:@]

Early this AM, I called " Rocket." The guy I first talked to sounded very indifferent to my problem. After talking to him for a few minutes, I realized…..and I believe he did too, that he did not know which was the hole in the ground and which was the other one. [:@] Eventually he advised me that another person (name withheld by me) would know more about my problem, but that the person was not presently available. The person I was talking with told me he would have the other person call me in one hour.

Five and one half hours later I had not yet been called. [:@] Therefore, I called and asked for the so-called expert by name. The person who answered the telephone sounded like he was disgusted with life. He turned out to be the person I needed to talk with. I explained my problem and asked him if " Rocket" had discontinued making the " Ultimate Steel" broadhead. There was a moment of silence, to the extent that I thought he had not heard me. Finally, in a very boring tone, he answered that the " Ultimate Steel" had not been discontinued.

I asked if he was aware of the problem with the broadhead ferrule stem not being long enough to satisfactorily screw into the insert unless the washer was not used. He mumbled something about …" …..Gold….mumble-mumble…" [:@] I assumed he was referring to particular insert used on carbon shafts. I told him that I was using Easton Aluminum XX75' s and XX78' s" The person said something to the affect of…he was mumbling, " I don' t know about that…mumble-mumble…...we never messed with aluminum." [:@] [:@]

I then asked him if " Rocket" had sent notices about the problem to dealers. He said No, they wouldn' t know anything about that…." [:@]

In short time, I found that I had to keep talking, and sometimes repeating myself, just to assure myself that he was still on the line. Getting a voluntary response from the person was not to be had. Finally, I decided to play his game, I went silent and waited for him to say something. Finally, he started talking and said he would look around the factory and see if he could come up with some washers that would improvise. He told me to call him back at 10:00 AM tomorrow. [:@]

When I got off the telephone, I was not pleased. I felt like I an uninvited guest at a wedding. The person I talked to sound very uninterested and possibly aggravated that I had the audacity to call the " King." [X(]

If I had thought the person would hear me and would respond before sundown, I would have like to have said/asked.

1. Why didn’t you call me as I was told you would do?
2. What the hell do you mean, you (Rocket) never " …messed with aluminum." !!!?
3. If " Rocket" knows/knew there was a problem with the length of the threaded stem, why hasn’t " Rocket" disseminated a notice to dealers and people who have purchased the " Ultimate Steel" heads?
4. Keep your washers scavenged from the tray for discarded parts, I have a tackle box full of broadhead ferrule spacers/washers!

Being that " Rocket" is apparently aware of problems concerning the length of the threaded stem on the ferrule, and has not notified dealers, the rep I talked to should have struggled to find his voice and the appropriate words, and offered me another product for replacement or a reimbursement of my expenditure.

Some companies spend thousands of dollars for advertisement and promotions, but can ruin their reputation with a $2.00 telephone and a 4-minute mumble. I had never purchased any " Rocket" products before purchasing the " Ultimate Steels." I never will again, and I will definitely pass the word about " Rocket' s" customer service. [:@]

Has " Rocket" not heard of the I-N-T-E-R-N-E-T F-O-R-U-M-S??