I' ve had my G.E. for at least 4 years and haven' t had any problems with it, so I have no idea about the customer service.

Think about it...how many of us haven' t had any problemswith our bows, and the one who did didn' t have any problem getting it fixed.

I have heard stories of people going to the factory in Florida, and they bent over backward for the customer even to the point of giving them freebies.

I will admit however that they are hard to get hold of thru the internet, but if you go in the front door they lay out the red carpet.