ORIGINAL: RackLuster
which camera did you get? My guess is you didn't get a current model (d40,i40,m40,i60,m60 etc.)
the biggest design flaw of the moultries is that they are not easy to secure. moultrie tries to get you to buy their $50 case (which by the way is a 100% waste of money, DON'T BUY IT!).
We have both a D40 and their 2.1 megapixel models and neither of them are good for locking to the tree.