My response is somewhat like Filter's. I can't speak for anyone that worked there or now works there, (because I don't know anyone there), but my experience came strictly as a customer. I called on two separate occasions prior to making the long drive out to their shop (36 mile round trip for me). I was very distinct both times in asking about the products that I was searching for. I was told oh sure, come on out we'll be able to fix you up. Well, after making the long ride out, there was no product that I was looking for. Maybe I should have learned my lesson after the first trip. Oh well, I consider myself an optimist. No more for me. I now do everything for myself.