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05-25-2003 | 09:59 AM

#5

Len in Maryland

Joined: Feb 2003

Posts: 1,385

Likes: 0

From: Baltimore Maryland USA

RE: serving seperation

It' s nice to say " their warranty and customer satisfaction is second to none" , but the hassle to deal with sending this type of product back, from a Dealer' s perspective, proved to me to be very objectionable. [:@]

Case-in-point: I ordered a standard length string from them for a customer' s bow. The string arrived several days later and we proceeded to install it. My technician came to me and stated that the center serving was too short and that the loop was very close to the upper end of the serving. With the thought in mind that WC servings are not supposed to move, and that this customer didn' t use a kisser above the loop, I told the tech to finish the installation.

The customer came in and proceeded to shoot his bow on our range. His POI moved extensively after only 10 shots. Examination revealed that the serving was not only moving but was loose at the termination point.

I called WC and they told me to return the string to them for repair/replacement. They also told me that I should specify the dimensions that I wanted in the center serving. WAIT A MINUTE - this is a stock string replacement. They should know where and how much center serving is required!!!!

I also questioned how they weave the center serving and suggested a more extensive method that I use. They said that they do it with a machine and that can' t be changed. If this is the case, their weave process won' t work. I know this because I examined it carefully when I took it apart to replace it at the customer' s request.

It went like this. I told the customer that I could take it apart and fix it so that this would not happen again. The alternative was to remove the string, put the old string back on the bow, package and return the string to WC, wait for the return, replace the string again, and hope that it wouldn' t happen again. The customer, not wanting to wait and incur further charges, and knowing that I would make it RIGHT, wanted his bow finished quickly and effectively.

The thing that I would have liked to have heard was that WC would overnight me a new string with proper serving length and termination. I know the customer, and myself, would have waited the extra day and I wouldn' t have minded the extra labor/cost. Instead, I would have had to take the bad string off the bow and remove the loop, peep and Leeches, packaged it up and shipped it. I would have had to put the old string back on the bow and waited for the string to arrive at WC, get fixed, and returned. And then, would it have been served any differently????

WC does make good strings; but, this showed me a side of them that, as a Dealer, I didn' t like.

I hope this gets back to them in detail because they really did' t seem to want to listen to me on the phone.

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