I dont use one but have heard nothing but good things. These types of things shouldnt simply just break, being that i work around and on farm machinery every day, im going to say he had it in too tight, just tap it and turn it out. if all else fails, get yourself a dremmel and a small cutting disc and cut a small line into the end of the rod and use a screw driver to turn it out. If you cant turn it by hand then it was way too tight.