Call tech support and have them replace it. I had this problem last year with one of my Excites. Called them on Tuesday, sent it back with on RMA on Wednesday and had a new replacement delivered to my house on Friday. They must have received it on Thursday, saw it wasn't working as specified and dropped shipped me a replacement that same day. To say I was surprised at the quick turn around would be an understatement.

Now I live in Wisconsin so UPS could pick-up and deliver in a 1 day turn around. My only expense was normal grould UPS delivery to get the camera up to Park Falls.