I know exactly what you mean bigbulls. i work in retail furniture and occasionally we have a sofa or whatnot with a snag and some people are like"get me a new sofa"....and i'm like if you go buy a new truck and you find a sctratch are they gonna give you a new truck...NO
People need to read warranties. yeaa warrantymay be for 5 yrs but i guarantee it sayd "REPAIR OR replace at manufacturers choice."
The last thing you want to do is get all up in arms with them. thats not gonna get anything done faster or cheaper.