RE: problem with my new hawkens
I am not sure what part you mean. Is this the Bolster area, the part that sit on the side of the barrel where the nipple goes into. Also if what you are trying to get out is the bolster clean out screw... leave it alone. Many of the new rifles do not even come with it.
If you have any doubts.. send it back to the manufacturer and have them do it correctly. Even if it costs you a little money.