"Problems"? these are not problems.

I guess you didnt buy the recommended 0.5" arrows (by Barnett), so sure the holder didnt hold.

The safety is there for a reason. Liability issues demanded disabling the common but un-safe habit of people to engage the hazardous "fire" position.

And the trigger - Well, the "Breeze Trigger (TM)" is a unique feature of Barnett (pat. pending) offered free for a limited time. Be thankful.

I really dont understand your problem in getting the customer service. True, they didnt unswer any of my mails, but they did talk to me on the phone 3 times, and gave me an exiting variety of 3 different (and conflicting) answers to the same question.