Since the kitthat you bought was considered to bea single unit, you're stuck with their interpretation and thestatedterms of their refund. Don't worry about them not selling you a kit. If they ever did that to you, it would be their loss of profitto make up forshipping this defectivekit.
They know that defects & mistakes happen.
You could have anyone order a new kit, even a friend or neighbor. So don't sweat it.
Take thier advice and hope that it goes better the next time around.
Now that you've actually seen the kit, maybe you'llbe able to compare it against something that you'd like even better.
It's not the only gun in the world.
And also, the cracked stock may be an indication if another problem that was still undiscovered in that particular kit. You never know. Just have faith that if you follow their advice, it will be for best, both for you and for TOW.