This a great series of questions for the shop owners. I research what I want on the internet, but I do not make up my mind until I have touched it and talked to people that I trust who have used it or at the very least been around it. I know there have been several times I have walked into my shop thinking I knew exactly what I wanted and been talked into a different product. My shop does a very good job about being honest and have talked me out of buying anything at all. If it is junk, it is junk and they tell you the way it is. Second part of the question. I will normally wait to have something ordered, but there are times when I just don't feel like waiting and I will go else were, but those time are far and few between. What I will not do is talk to the guys at the shop about a product and then go on-line and order because I could save a few dollars. That is just dirty IMO.