ORIGINAL: Yankee Doodle
Gentlemen,
I am very new here, but I thought you all might like to know about this.
About a month ago, I really messed up, and cross threaded the nipple socket on my T/C Hawken. This made the gun unsafe to fire, as I was getting blowback around the nipple.
I sent the barrel back to T/C, with a letter explaining the problem, and admitting that it is entirely my fault. I asked them to repair the barrel, or replace the breech block at my expense.
I recieved the package back from them today.
The work ticket reads, "replaced breech plug and blued." It looks to me like they actually replaced the barrel with a new one. No sign of any of the wear marks, dents, and dings it had when sent to them. It looks brand new and unfired.
To top it all off, they didn't charge me one cent, and covered the repair under warranty.
If anyone ever decides to buy a new muzzleloader, please keep this in mind. In my opinion, you will never find better customer service anywhere.
Thanks for the attention
It was surprising to me also, the first time I ever sent TC a firearm. I just sent them a FL with stripped screw holes holding the Wedge pin. I think I was putting the wedge pin in WRONG, left to right, not right to left, and they gave me a new stock, new lock and all new HW, only the barrel was the same. I was astonished. I thought they would put some form of epoxy or plastic wood in there or a screw, but I never thought they would send a new stock, but they sent a new lock and all new HW also. I see whey they would do that, because the lock would have to be fitted, etc. Anyway, I am very happy and TC is excellent.
Chap Gleason