It is exactly that kind of customer service you described that makes me willing to pay a "little more" for a Thompson Center. I have a number of Thompson Center rifles. They have replaced one stock on a Renegade,which I cracked trying to get off a rock cliff the fast but hard way, They replaced a ramrod which I broke.. again, my fault. It was right after I bought my first rifle and that wooden rascal busted off when loading and went right into my paw... You want to know pain, that is it. Well I sent them a letter and a photo of my bloody paw holding the broken ramrod and asked to purchase a new one.. they sent me a brand new wooden ramrod that I still have to this day.. That's because I have never trusted a wooden one since. I get a non breakable one right away for all my rifles or load with a range rod and use the wooden one only as a last resort. They replaced the hammer on my flintlock because it was the old style.. and a lot of other small things like screws, etc.. never once have I been charged. So when I look at rifles for sale, and it says Thompson Center Arms on it, I am a lot more prone to purchase it if the deal is right...