Gentlemen,
I am very new here, but I thought you all might like to know about this.
About a month ago, I really messed up, and cross threaded the nipple socket on my T/C Hawken. This made the gun unsafe to fire, as I was getting blowback around the nipple.
I sent the barrel back to T/C, with a letter explaining the problem, and admitting that it is entirely my fault. I asked them to repair the barrel, or replace the breech block at my expense.
I recieved the package back from them today.
The work ticket reads, "replaced breech plug and blued." It looks to me like they actually replaced the barrel with a new one. No sign of any of the wear marks, dents, and dings it had when sent to them. It looks brand new and unfired.
To top it all off, they didn't charge me one cent, and covered the repair under warranty.
If anyone ever decides to buy a new muzzleloader, please keep this in mind. In my opinion, you will never find better customer service anywhere.
Thanks for the attention