Without resorting to a pissing match or any of that sort but I have looked thru a lot of highpriced optics and when I had 20/10 vision 8 years ago and now have 20/30 thanks to old age and in my opinion and that of every optic expert I can find/found most think Leicas are heads and tails above anything else. Epics are great binos but not in the same league and the critical measurements FOV , Physical size of Bino tells it all. Customer service will probably go to Swarovski though since Leicas is non existent. Good thing I never had to use them but those that have.....not good