I phoned their customer service center last year about a 4-12x50 that had some sort of blemish on the objective lense. I had the thing in a box for a few months before I even looked at it. First thing the man asked me was if I had a hunt planned and if so to go back to the retailer that sold me that scope and pick up a new one and use it on the hunt.I told them it was not necessary. I returned it and received it repaired within a 2 week period along with a hand written note by the service manager. I don't think you can find service like that anywhere.