I'm the 2% with a bent riser had a Mathews switchback xt 2yrs ago and was riding back to camp on my golf cart and my bow fell out and I ran over it with the back tires[:@]. Well after replacing the G5 sight I destroyed I never could get the bow to tune again. So the local bow shop were I bought the bow sent it back to mathews for warranty work, mind you nothing visibly wrong with the bow. Mathews found the bent riser and replaced for free but I might have failed to mention I ran over it to any one at the bow shop or at Mathews. Any how I would have to say there customer service is pretty good but might not have been so great if I had told them I ran it over with a golf cart.