You need to send the scope back to the manufacturer. They should replace it. It is true and you get what you pay for. I have always shot leupold on both civilian and military guns. It is a solid scope and can take a pretty good beating....but every product has its limitations. We are getting ready to buy nightforce for all our military sniper rifles....the vendor zeroed one...took it off the gun...beat it on a desk and put it back on the gun....still zeroed....we were sold...but as I said every product has its limitations....Send it back for a new scope.