Maybe they should take some lessons from the manufacturer I shoot. I can pick up the phone and give them a call and have about anything I need probably overnight. I actually did this after an admitted dryfire (huge brain fart[]). I had new cam, idler,bushings, e-clips, string and cable on my doorsteps in two days no charge. They wanted to know if the limbs were OK (which they were) and said if I needed them to let them know. They do not deal with internet and e-mail much though.