Just got the #5 LEM stainless grinder from basspro. I read the directions thoroughly and assembled the throat and the auger and went to start grinding. i hit the start switch and it just hummed and wouldn't turn the auger. It said to hand tighten the retaining ring and I did and it just binds up. It only runs clean with the retaining ring completely loose.

Called the company and a "technician" just told me to put a washer on the end of the auger that goes in the throat and that didn't work at all.

Anyone had similar troubles or have any suggestions, getting really frustrated!!!