You should also write them a letter. I did and got the same sort of non-commital reply I get from politicians, but at least they know how I feel.

When you write a letter be polite and state your case in a couple of paragraphs. I also sent back the address cover from my Petsmart catalog and informed them that I would not patronize their local store. They sent $15,000, but we could easily take away many times that much business.