This is why I will NEVER own a Bowtech, not for the peformance, but for the customer service. And if I were you, I'd find a different bow shop.
Sorry to say it, but Bowtech has the best customer service in the bow industry. I'm sure there is another explanation here. Like maybe the dealer didn't do his thing or the sales rep screwed up. I have dealt with the top 3 bow makers and Bowtech has always been the fastest with replacement parts and the easiest to get things from.