Ok I will finally bite on this one.I had an 06 Allegiance that went through 3 sets of limbs.After the second set failed Bowtech wanted the bow back to examine.Len shipped the bow back to Bowtech and the bow came back with new limbs and was said to be ok.So while I was at Len's picking it up I decided to take some range time,and on the 3rd. shot the limb cracked again.Len proceeded to drop what he was doing and called Bowtech imediately.Bowtech Told him to take an 06 Allegiance off the shelf and give it to me.At this point I was not sure I wanted to shoot another Bowtech.I tried playing with several different bows that Len had in stock,and after much brain storming I decided to accept the 06 Allegiance.Was I upset with all this problems with that bow?Yes,in fact I walked into Len's after the second set split and told Len that Bowtech could have that bow back and throw it in the trash!!!!!!!!!But in the end Bowtech's customer service has kept me a loyal customer for life!! Bowtech makesa great product and hasawesome customer service to boot!!! I have personally called Bowtech on 2 occasions for questions on my old Black Knight and had no problems getting answers quickly.I also agree with the statement that most Pro Shops would offer a loaner in an instance like this.Len was constantly asking if I wanted to shoot a loaner,But I just didn't want to be responsible for a loaner,but had this problen occured in hunting season then maybe I would have.If you are having problems getting in touch with customer service then shoot Pat Dinan(BOWTECHSHOOTER)A pm,I am sure he can get your problem resolved.I met himat Lens one day and he was a nice guy to talk too..