Very true that EVERY bow company will have problems in one area or another if they stay in business long enough.Bowtech is no exception and they handle problems with customers as good as anyone.I think the dealers play a big part in damaged bow problems.How many of us have seen first hand the novice customer that grabs a bow ,draws it back(without an arrow)and the string slips(dryfire),and that bow gets put back on the rack(for sale to another customer who doesn't know anything about the "mis-hap")? I think "pro-shops" should have to do something to earn the right to use the "pro" label.