AZ BEAR, I recently had some work done on my Encore from T/C. They were great, and everything was taken care of through warranty. Their C/S has a lady named Danielle, she is on the ball and will keep you posted as to the status of your encore. She even e-mailed me the tracking numbers whenT/C returned my encore. Although their C/S website states that you have to pay the shipping, that is only to get it there. T/C will pay the return cost. Good Luck, Keep ur Powder Dry!!