I ordered a TruBall Rackmaster release from them earlier this summer. Placed the order and immediately got an email, 'Sorry they are out of stock, do you want to cancel or wait?' So I said, I could wait. About a week went by and I heard nothing so I sent an email and no response, but the next day the release came in the mail.

So maybe I got lucky. I got my product, but they never did email me back. My guess is its an internet store front that someone runs from their house. There are a lot of companies out there that are like this. You build the store front, take the orders and then place them with a wholesale place. Most are legit. It's too bad though they didn't work out for you and poor customer service is never a good thing for business.

Even with me getting my release, I'm still not sure I'd order from them again.