The only thing I needed from them for my Trade Rifle was the thimble rib screws. The rifle came and when I pulled the ramrod out, someone forgot to tighten them so they fell out (in the grass outside). I found a couple but needed two more. I called them and they told me basically the same thing about no parts in stock, but two weeks later they showed up at my house for free.

As for the fit and finish, I admit the finish could be better. I ended up waxing the stock because the varnish felt sticky. So I took mineral spirits, wiped the stock down good. Let and dry, and just waxed the stock. It all seems fine now. And the rifle is a good shooter.

But I can sure understand why you would be upset with them at this point.