ORIGINAL: KodiakArcher

I'm completely with Paul on this one. They should be willing to take it out of the packaging and demonstrate how it functions and explain its strengths and weaknesses. The only thing setting a rest up on a bow for you does is what exactly? You can't see it function when you shoot it anyway. If they don't take the time to get the rest tuned for the bow/arrow/archer then it doesn't shoot well, you call it a piece of junk and then they'restuck with a "used" rest (because you're probably the same guy that would complain if they tried to sell it for "new" price now that it's been shot). Kudos to the shop that'll take the time to do this type of thing but I can't blame the ones who don't; profit on a $100 rest is only about $30, if they spend an hour trying to sell one they're going backwards.

Now if you bought the rest a good shop should take the time to make sure it is properly installed and tuned for you and your bow, to me that's where the customer service should really kick in at a decent proshop. It's got to be a two way street, if the shop can't make a profit, they aren't going to stay in business and you're not going to have one to utilize, but they've got to earn your business through good customer service. Just be reasonable in your expectations.