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Old 03-28-2007 | 06:38 AM
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awshucks
Nontypical Buck
 
Joined: Feb 2006
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From: arkansas
Default RE: Horton response - What's your thought?

I've never had a Horton apart, but would think a blast of air and some WD-40 would work to displace moisture, followed w/ some decent lube like "Tri-Flow". I'm 2 for 3 w/ Horton. They replaced a xbow scope twice w/ no problems, fast and polite service. The third time, I called them because bud's HD 175 wouldn't shoot b-heads any where near field points and they didn't have a clue why and told me to use mechanicals, yet they included fixed blade b-heads w/ package he bought. A company is only as good [or bad] as the person you talk to when you have a problem, a fact well recognized by some companies like 10 pt and Excal. You NEVER hear about a problem w/ customer service from either of them.

Edited to add: Both times Horton told me my product would be back in transit w/in 48 hrs of their receiving it and it was. I recently sent the limbs and riser off of my Phoenix in to Dan Miller and had them back in 6 days total. One dry fire too many, lol, no charge, and he replaced diss bars too. I personally think over nighting is a bit much to ask, especially in the off season.
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