Good post Snood Slapper, I bought my bow new from Newberry in Dec. 05. Since then I can't get through to the company and they no longer have a web site but yet Richard says they are still in business. It's a shame because everything that I read before buying my bow was how good the customer service was at Newberry, that was one of the reasons I went with Newberry. They made some great bows maybe Richard will do the right thing and start treating Newberry owners the way they use to in the past or I don't see how HCA will stand a chance.