Sounds like the shop are a bunch of dumb hillbillys that dont know snot about muzzleloading. Call CVA and tell them you want your trigger adjusted and they will do it for you for no cost. Maybe a few bucks to send it to them is all it will cost you. How many lbs is the trigger pull? If it has those plastic sights, ditch them and get you some good sights like truglow. What kind of powder are you using?