Arkansasbowman Really it's easier then you think. If the gun is defective the manufacturercan replace it and ship it directly to you.I've been through this three times I can remember. Colt replaced a Diamondback,S&W replaced Model 27 and a couple years ago Ruger replaced a defective SRH.All three were shipped to my door.Ruger I had to sign a form releasing the original S/N from my name.
I can feel your pain with lousy customer services. I went through enough of it with Polaris Industries.For that reason I would never own another Polaris.I don't mind letting it be known either.

Ruger Redhawk