yea, your right theres no excuse for not returning your email in a timely fashion. or for rudeness on the phone, the customer is always right . thats rule number one in business. as for your gun, im a mossy man too and owned one of the older autos that they made ( cant rember the model number think it was 590 ) and had similar problems with it , sold it, found out later it was a cup internally that was installed wrong at the factory. worked flawlessly after it was turned around ( guy still shoots it reguarly, wont sellit back to me ) haveing been in manufacturing you already know things happen differently on friday at 3:30 compared to monday at 9:00. good luck getting this thing straightend out.