If you go over and above the call of duty and the customer buys the bow.......You've spent "X" amount of $$ on labor for that period of time.

If you don't go over and above the call of duty and the customer doesn't buy the bow......You've spent "X" amount of $$ on labor for that period of time.

The "X" doesn't change in either scenario. Your bottom line does in scenario number 1.

I, admittedly, don't know your business, though. Granted.....if you're so busy you don't HAVE time to do this for your customers.....then it's a moot point. If it's a matter of choice, though.......thats entirely different. I wouldn't fault (and don't) you for either.....not in the least.

Good to have a real shop owner in this discussion, too.