ORIGINAL: Oldhootowl
NY, I'm not in business to not make guys happy, a few early blades were a couple thousandths out, and those I found out about I sent replacement blades which took care of it, except apparently not yours. Give me your address, andtell mewhat I should send, or send them back and I will refund your money. If I thought it was the ferrules I would have just told you to send the heads back and I would send replacement packs, instead of sendingyou extra blades. You should have gotten back with me, I don't have many manufacturing problems, but I always make sure the customer gets his moneys worth. Will make it right, others will tell you I don't rip anybody, let me know your preference, THANKS GARY
Thank you Gary.
To be fair to you, let me clarify this,
I did not aggressively pursue the issue after I received new blades , other than making another phone call , I spoke with a young lady ,she also said to send them back for replacement. I chose not to, It was already a week into season & I was aggravated with the whole situation. I used some other heads I had laying around and wrote it off.
Obviously you are a stand up guy, and manufacturing errors can happen in any business.
Best of luck to you & your company for the future. JEFF