I just heard from a customer service rep on this site. He sent me a private message basically taking the heat for the cutomer service people. Although I respect the fact that he's standing up for his people and I thank him for contacting me. It still hasn't eased my frustration with them. I think they make great stands, but I can't get over how they seemed to not give a rats behind until I said I was going to file a complaint. I should never have had to write them that email. I'm not a vendictive person. I just expect to be treated as they would like to be treated if the shoe was on the other foot.

Thanks again guys for you thoughts. I won't trash them any further. Its done, Its over.