I have had nothing but great customer service from them.

The above statement means absolutely nothing to anyone but me. I got crappy customer service from Bowtech and most people drool over how great they are to deal with.

I don't think any company has a spotless record of 100% satisfied customer service claims..........the mere fact that most people are unhappy to begin with makes it an impossible task. They could have handled it much better.

I hope they never treat me that way because I love my Summit, but what they did to you was wrong and I would feel the same as you do.

Spending your money elsewhere is really your only option at this point.