Quite a while back I posted a thread explaining the problems I was having with 2 very well know outdoors/archery related companies. Some of you might remember and again to those who offered advise thank you.

Anyway long story, short. I purchased a Summit Razor SS climber back in mid October. I took the stand home and proceeded to assemble it. I noticed that the box didn't contain the Summits Skins. For those who don't know. They are self adhesive camo cloth/foam tape custom cut to apply to your stand to be used as a sound dampener and camo.

I checked the box and sure enough the packing list on the outside said that it should include the skins. Well the following Monday I called Summit and explained my problem. The customer service person said they'd get them right out to me.

I waited 3 weeks and after nothing showed I called again. This time I was told that the skins were defective and they were left out of the packaging on purpose. I asked why I wasn't told that 3 weeks earlier and the excuse was that sometimes regular office folks help with the phones and they didn't know about the problem.

I then was told that they were expecting new product anytime.....Fast forward Nov 20....still nothing, contacted them by email this time....Was told....We are hoping to have them sent out around Christmas depending on how busy UPS is around that time give or take a week... Fast forward


Jan 2 contacted again by email......Story this time...Finally got the product last month and the new supplier just got the dies to do the cutting so they should ship in the next week or so....

Still nothing......I finally had enough and contacted themlast Sunday via email again.Itold them that I was done with the excuses and was filing a complaint with the BBB.....3 days later my skins arrived via UPS.. There was no note, no apology, no nothing in the package just the product. Also no answer to the email this last time. This has to be one of the worst cutomer service departments I've ever delt with.

I'm done with Summit for good, no way in God's green Earth I'd ever buy another product of theirs, ever. How would you havetreated this if it were you?