You need not worry- my buddy and I bought Martins because we WANTED to, not cuz we had to. He got the Cougar, I the Phantom. When I compared it to the Hoyt, to me there was no comparison for the money. I also thought the Martin has better in-hand balance. As for customer service I can't help ya- all the guys that I know who shoot Martin never needed any. Hopefully where you "purchased" your bow will help if an is ever needed.