ORIGINAL: Ruger-Redhawk
Some years back I bought a pair of Rocky Bear Claws.Granted Rocky only warrants their products for 1 year.Mine were way past the 1 year mark.My Rocky's were only used during hunting season when the weather was cold enough to need them.Only used a couple times a year.This year I put them on and the soles actually disintergrated.Coming off in chunks.I contacted Rocky and even though they were older they did send me a replacement set of soles.It was up to me to have a shoemaker put them on.When I went to the shoemaker he looked at the soles.He told me the replacement soles would end up doing the same thing.I paid an extra 10 bucks and got a better sole put on.I thought it was a nice gester Rocky replacing the defective soles after all the years.Apparently Rocky knows there is a problem with those soles and no questions asked. It's just they haven't changed the material used in their soles and are bound do the same thing again.
Ruger Redhawk
My dad did the same exact thing this past fall. However, he rufused to pay someone else to put the soles on and he told rocky that they needed to replace the soles. He sent them the boots and they put the soles on. They paid for the shipping and the whole nine yards. Its amazing what a phone call and a little conversation can get you.