WH, you say u got that bow @ Sportsman's? I say take the damn thing back & tell them either service it or they can have it as a refund. I did that w/my Black Ice @ Gander Mtn. They gave me sh## service, I got tire of gett'n jacked around so I gave them the bow back. Turns out I got a better deal @ Proshop & p/u a Tribute instead. Take a flight to Bowtech in Oregon, they have a public proshop. You have the right to complain. In fact I wrote a letter to GM corporate office.Go &for the District Manager's phone number. Like u said, u just spent $1200. U should expect nothing less but the best service from them.