WH, I had contacted Bowtech earlier this month on a couple of questions I had regarding their Black Ice. It took a couple of days for them, but they called me direct.The tech even apologized that it took so long to get back to me. They have a good reputation for their products, & I, like u chose them for that. Give it sometime w/the archery show going on, it might take a little longer. Maybe your proshop guy would be willing to switch strings w/u & let him handle it from there.